Custom products
Because printed, embroidered, personalized, and made-to-order products are created for your order, we do not accept change-of-mind returns or exchanges for a size, color, text, or artwork choice you approved. This does not limit remedies for damaged, defective, incorrect, or otherwise nonconforming goods, or rights that cannot be excluded by law.
If something is wrong
Email EmRuth@emruthapparel.com as soon as you notice a problem. Include your order number, a description, and clear photos of the item and packaging. Keep the item and packaging while we review the issue. We will assess whether a replacement, correction, or refund is appropriate.
Returning an item
Contact us before returning anything so we can give you the correct instructions and return address. Do not send returns to a supplier without our instructions. For a confirmed defect, damage, or fulfillment error, we will arrange an appropriate remedy and any necessary return shipping.
Refunds
Approved refunds are returned to the original payment method where possible. We will confirm the refund when it is issued; your payment provider determines when it appears in your account. Shipping refunds depend on the circumstances and applicable law.
Other items
Any return terms for an undecorated or otherwise non-custom item will be stated in its offer or order confirmation. Contact us before ordering if return eligibility is essential to your purchase.
