EMRUTH APPAREL / ORDER POLICIES
Last updated: October 15, 2026
We want your order to match what you approved. This policy applies to purchases from Emruth Apparel, including orders arranged through a quote or invoice.
Custom and personalized products
Products printed, embroidered, personalized, or made to your approved specifications cannot be returned or exchanged for a change of mind, a size you selected incorrectly, or artwork errors present in the proof you approved. This does not affect remedies for defective, damaged, incorrect, or materially misdescribed goods, or any rights required by law.
Damaged, defective, or incorrect orders
Email emruth@emruthapparel.com with your order number, a description of the issue, and clear photos of the item and packaging. Please report problems as soon as possible, ideally within 14 days of delivery, so we can investigate. This reporting request does not limit legal rights.
If we supplied a defective or incorrect item, we will arrange an appropriate replacement, correction, or refund. We cover reasonable return shipping when a return is required because of our error. Do not discard affected items or return them before receiving instructions.
Non-custom products
For an item that has not been customized, request a return within 14 days after delivery and send it back within 14 days after receiving our return instructions. Items must be unused, unwashed, and in their original condition, with tags where supplied. You pay return shipping for a change-of-mind return. Original shipping charges are not refunded for these returns, except where required by law. We do not charge a restocking fee.
Cancellations and order changes
Contact us immediately to request a cancellation or change. Before work begins or materials are committed, a cancelled order is eligible for a full refund. After that point, cancellation may be unavailable; any deduction will be limited to work performed and non-recoverable costs disclosed and agreed before purchase. We will explain any proposed deduction. Changes may affect price and timing and require your approval.
Shipping delays or missing packages
If we cannot ship within the agreed time, we will notify you and provide the legally required options to accept a revised shipping date or cancel for a prompt refund. Contact us if a package is missing or arrives damaged so we can investigate with the carrier. Carrier investigations do not remove any refund or other rights you have under applicable law.
Refund processing
We will email the outcome after reviewing your request or inspecting an authorized return. Approved refunds are issued to the original payment method within 7 business days of approval, or sooner if law requires. Your bank or payment provider may take additional time to post the credit. Contact us if an expected refund has not appeared.
How to contact us
Email emruth@emruthapparel.com or call 832-361-7008. We will provide the correct return address and instructions. Please do not send returns to the blank-product manufacturer.
This policy does not exclude mandatory consumer protections or payment-provider dispute rights. Read our Terms and Conditions for additional order information.